West End Impact Service Charter
You can contact West End Impact by telephone, letter, email, website, social media or in person.
We promise:
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To display our opening times and adhere to it as far as possible
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Ensure services are as accessible as possible
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Do all we can to ensure your experience at West End Impact is always excellent
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Treat you as we would wish to be treated ourselves
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Deal with you in a helpful, polite, open manner
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Listen to you carefully and respond to your needs
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Not make assumptions about your needs or abilities
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Not discriminate against you for any reason
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Put your interests first
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Provide clear, relevant and up to date information to enable you to make informed choices
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Check your understanding and keep you informed of our actions
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Signpost and/or refer you to the most appropriate services and organisations for your needs
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Act in accordance with the law
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Respond to any complaints in line with our Complaints Policy
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Respect your privacy and handle your personal information securely
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We request that you:
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Provide us with the information that we need in order to help you
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Treat our staff and volunteers fairly and with respect
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Provide us with feedback; let us know what we do well and what we can do to improve
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Keep your appointments with us or let us know if you can’t for any reason