You can contact West End Impact by telephone, letter, email, website, social media or in person.

 

 

We promise:

• To display our opening times and adhere to it as far as possible

• Ensure services are as accessible as possible

• Do all we can to ensure your experience at West End Impact is always excellent

• Treat you as we would wish to be treated ourselves

• Deal with you in a helpful, polite, open manner

• Listen to you carefully and respond to your needs

• Not make assumptions about your needs or abilities

• Not discriminate against you for any reason

• Put your interests first

• Provide clear, relevant and up to date information to enable you to make informed choices

• Check your understanding and keep you informed of our actions

• Signpost and/or refer you to the most appropriate services and organisations for your needs

• Act in accordance with the law

• Respond to any complaints in line with our Complaints Policy

• Respect your privacy and handle your personal information securely

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We request that you:

• Provide us with the information that we need in order to help you

• Treat our staff and volunteers fairly and with respect

• Provide us with feedback; let us know what we do well and what we can do to improve

• Keep your appointments with us or let us know if you can’t for any reason