West End Impact Service Charter

You can contact West End Impact by telephone, letter, email, website, social media or in person.

 

 

We promise:

  • To display our opening times and adhere to it as far as possible

  • Ensure services are as accessible as possible

  • Do all we can to ensure your experience at West End Impact is always excellent

  • Treat you as we would wish to be treated ourselves

  • Deal with you in a helpful, polite, open manner

  • Listen to you carefully and respond to your needs

  • Not make assumptions about your needs or abilities

  • Not discriminate against you for any reason

  • Put your interests first

  • Provide clear, relevant and up to date information to enable you to make informed choices

  • Check your understanding and keep you informed of our actions

  • Signpost and/or refer you to the most appropriate services and organisations for your needs

  • Act in accordance with the law

  • Respond to any complaints in line with our Complaints Policy

  • Respect your privacy and handle your personal information securely

We request that you:

  • Provide us with the information that we need in order to help you

  • Treat our staff and volunteers fairly and with respect

  • Provide us with feedback; let us know what we do well and what we can do to improve

  • Keep your appointments with us or let us know if you can’t for any reason